Dear Nosratollah,
Thank you for taking the time to leave a review for our perfume, French Leather. We are glad to hear that you love the scent, however, we sincerely apologize for the inconvenience caused by the open package. We understand your disappointment, especially since it was purchased as a gift.
We apologize for any delay in providing a return slip and for the return shipping costs. Our team is always striving to improve our customer service, and we will take your feedback into consideration to ensure a smoother experience for our valued customers in the future.
We hope to have the opportunity to make it up to you and provide you with a positive experience with our product.
Thank you for choosing our brand and we appreciate your understanding.
Best regards,
Charlotte